Customer Care
DermMedica accepts returns on skincare products and portable home-use devices within 30 days of delivery. Professional and large aesthetic/laser devices are excluded from this standard policy.
Returns are accepted within 30 days of delivery for skincare products and portable home-use devices. To start a return, contact our team with your order number and the item you'd like to return.
Products must be unopened, unused, and in their original packaging. Items that show signs of use, are missing accessories, or are not in their original box cannot be accepted for a return.
Customers are responsible for return shipping costs. We recommend using a trackable shipping method so your return can be monitored in transit.
If you receive an incorrect or damaged product, DermMedica will cover the full return shipping cost. Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a prepaid return label or replacement at no charge.
After an eligible return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the credit.
Professional and large aesthetic/laser devices are excluded from this standard return policy. Their shipping and return terms are model- and destination-specific. Please contact DermMedica before ordering to review the applicable terms. If a professional system is ordered online before those terms are confirmed, our team will contact the buyer and confirm the applicable freight and transaction terms before fulfillment.
Our team is here to help with returns, exchanges, and any questions about your order.
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