Return Policy

DermMedica accepts returns on skincare products and portable home-use devices within 30 days of delivery. Professional and large aesthetic/laser devices are excluded from this standard policy.

30-Day Return Window

Returns are accepted within 30 days of delivery for skincare products and portable home-use devices. To start a return, contact our team with your order number and the item you'd like to return.

Condition Requirements

Products must be unopened, unused, and in their original packaging. Items that show signs of use, are missing accessories, or are not in their original box cannot be accepted for a return.

Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping method so your return can be monitored in transit.

Incorrect or Damaged Items

If you receive an incorrect or damaged product, DermMedica will cover the full return shipping cost. Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a prepaid return label or replacement at no charge.

Professional Equipment Exclusion

Professional and large aesthetic/laser devices are excluded from this standard return policy. Their shipping and return terms must be confirmed in writing before purchase. Please contact DermMedica to review the specific terms for any professional system prior to ordering.

Need to start a return?

Our team is here to help with returns, exchanges, and any questions about your order.